Shipping information

PLEASE NOTE:

We currently dispatch once a week on Mondays. Once your order has been dispatched you will recieve an email with your tracking details.

We cannot refund or exchange any items once they have been shipped. All measurements for the t-shirts can be found in the item listing please check before buying

All orders must be signed for upon delivery. Please do not leave any postage information in the order notes as we are unable to pass this information along to the postal service.

INTERNATIONAL ORDERS

- Please check your tracking details for more information on your parcel’s location

- All orders must be signed for upon arrival. If your order arrives while you are out, your postal service should leave a slip to collect or rearrange delivery.

- If your parcel hasn’t arrived within 2 weeks, check your tracking incase they attempted delivery while you were out and the collection slip went missing

- If you are having issues tracking your parcel please contact  info.pollynorstore@gmail.com

International customers please note:

If the parcel arrives while you are out and you fail to collect it or rearrange redelivery with your postal depot it will eventually be returned to the UK and we will unfortunately have to charge the shipping fee again to resend it.

Some countries charge additional taxes or fees for imports from the UK. This includes all of Europe (from July 1st 21) because of Brexit. The customer is responsible for paying any additional import costs upon arrival.

We usually predict around 2 weeks for international deliveries but due to Covid-19 and Brexit we cannot guarentee these wait times. Please order well in advance and check the tracking number if it is taking longer than expected. If you are having issues tracking your item please contact  info.pollynorstore@gmail.com



Postage and packaging charges

International shipping is expensive because we have to send packages tracked and insured. We try to set the postage costs accurately but due to Royal Mail regularly changing their prices and the way our shop host calculates the shipping on large orders it can occasionally overcharge for shipping. If you think you have been significantly overcharged for shipping please email us and we will be happy to correct this.