Shipping & Information

Shipping Information

PLEASE CHECK LAST POSTING DATES FOR CHRISTMAS 

ITALY, POLAND CANADA & USA - 13th December

EUROPE - 15th December

UK - 17th December

https://www.royalmail.com/christmas/last-posting-dates/#international-post 

PLEASE ALLOW FOR AMPLE TIME (customs and delays) TO AVOID ANY CHRISTMAS DISAPOINTMENTS 

All products will be dispatched within 5 working days of purchase via 1st class tracked & signed Royal Mail. All orders must be signed for upon delivery.

We cannot refund or exchange any items once they have been shipped. All measurements for the t-shirts can be found in the item listing please check before buying!

Please do not leave any postage information in the order notes. We are not able to pass this information along to the postal service.

ALL ORDERS MUST BEST SIGNED FOR.


International Orders - if you are ordering from outside the UK please read the following information carefully.

Once your item has been dispatched you will be sent a tracking number please keep an eye on it!

For shipping to US, Canada, Mexico, Brazil and Australia it can take some time to pass through customs please allow up to 4 weeks and check the tracking number if it is taking longer than expected. If you are having issues tracking your item please contact info.pollynorstore@gmail.com

All orders must be signed for if it arrives while you are out it may be taken to your local depot for collection. Again, please check your tracking to locate and collect it. If it is left unclaimed for too long it will be returned to the UK

We will not be held responsible if orders are returned to us due to incorrect / incomplete address's or for items that go unclaimed at the depot. If orders are returned to us we will have to charge the international postage cost to resend the item to you. 

Please order well in advance for gifts and events to avoid disappointment, there is nothing we can do to speed up the shipping / customs process


Customs Charges / Import Duty

Items may be subject to additional customs charges / import taxes - this varies by product & country, please check with your local customs agency. These fees are not included in the price or P&P and must be covered by the customer. Please be aware of this before placing any orders.


Contact

Any questions regarding pollynorstore.co.uk, products, shipping or orders please contact Anya at info.pollynorstore@gmail.com

Please note that it may not be possible to respond to emails right away but we will get back to you asap.

Find me on Instagram and Twitter: @pollynor