Shipping, customs and returns

We dispatch orders once a week, usually on Wednesday or Thursday.

All orders are sent from the UK via Royal Mail using tracked services. After we send your order, you will receive an email with tracking details.

International delivery can take up to two weeks or more from dispatch.

If you need help with tracking, email [email protected].

Royal Mail currently offer “PDDP" services to the USA, France, Germany, Ireland, the Netherlands and Sweden. “PDDP" means that all shipping and import charges are calculated and paid before your order is sent.

For these countries, the shipping price we show to you at checkout includes:

- Tracked postage & packaging

- Import taxes

- Customs duty

- Royal Mail customs handling fees

The shipping price may look high. This is because it includes all of these extra costs, which would otherwise need paying by you when collecting the parcel.

By using this service the price shown to you at checkout is all inclusive:

- You do not need to pay customs charges when your parcel arrives.

- You do not need to pay the courier a handling fee.

- You do not need to pay your local post office in order to collect the package.

- There should be no extra charges after checkout.

Orders to countries not listed above, the shipping price shown at checkout covers Royal Mail postage and packaging only.

Your country may charge import tax, customs duty or a delivery-company handling fee. We cannot currently calculate these at checkout and it is your responsibility to pay these charges.

Please check your country’s import rules before ordering. 

If you refuse to pay import charges, or do not collect your parcel, it may be returned to us. Parcels returned due to non-collection are no longer covered for loss or damages.

Brazilian customers: please include your CPF number in the order notes. We need this for customs information.

We recommend linking your tracking number to your CPF through the Correios website: https://www.correios.com.br

Our checkout calculates shipping using item-based prices. In rare circumstances, very large or heavy orders can cost more to post than the checkout calculates and would require an additional fee in order to ship. If this happens, we will contact you before dispatch to discuss the options.

If a parcel is returned because it was not collected, the delivery address was incorrect, or import charges were refused, we can resend it after a new shipping payment is made.

Where allowed by law, any postage, return costs or import charges that cannot be recovered may be deducted from a refund.

Returns must be initiated within 14 days of receiving your order and you must return the item within 14 days after telling us that you want to return it.

Items must be returned unworn, unused and in their original condition.

You are responsible for return postage costs when returning an item. For orders where import taxes and duties were paid in advance, please contact us before returning the parcel. Returned international parcels must be declared correctly to help avoid unnecessary customs charges.

We will process refunds after the returned item arrives with us.

If your item is faulty, damaged, or you received the wrong item, contact us as soon as possible so we can help resolve the problem -  [email protected].

We do not offer direct exchanges. If you need a different size or item, you will have to return your items and place a new order.